But they can impact your meeting experience in the Customer Meeting add-on. Installing browser extensions or add-ons is often very handy. Check if a browser extension/add-on is using or blocking your camera/microphone Now you can reopen your meeting room and enjoy using the Customer Meeting add-on!ģ. Navigate to about:config in your browser's address bar.ĭouble click on the item in the list to set the value to 'True'. To enable WebRTC in Firefox, follow these steps: In some cases, webRTC might be disabled in Firefox. Check in the browser settings if the Camera and Microphone aren't blocked for meetings. In all browsers, WebRTC is enabled by default. If yes, it's probably blocked in the browser settings, because of an ad-blocker or another extension/add-on (see below in this article). If no, check if your device isn't blocked by your Operating system. If yes, then the issue is probably browser-related, check the next step.ĭoes the device work if you test it in an incognito window or another browser? If no, it's probably related to your operating system or camera/microphone. Is the correct camera/microphone selected in the meeting room settings?ĭoes the device work if you refresh the page/restart the browser?ĭoes the device work in other applications? Is your camera/microphone physically connected to your computer? If you're having issues activating your camera or microphone you best check if WebRTC isn't blocked in your browser, ad-blocker or extension/add-on.īefore looking into the more advanced options, you might want to check the following steps: This is the technology where the audio-, videoconferencing and screen share is based on. The Customer Meeting add-on requires WebRTC to be enabled in your browser.
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